Terror Toad Return & Refund Policy

 

1. Returns Window

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Customers may request a return or refund within 30 days of receiving their purchase.

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2. Eligibility Criteria

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•Items must be unused, in original condition, and in original packaging.

•If the product is faulty or damaged, return for a full refund or replacement—just send us a photo of the issue.

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3. Return Process

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•Email toadterror@gmail.com, or fill out our contact form with your order number, items, and reason for return.

 

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4. Shipping Costs

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•Return shipping is covered by the customer, unless the item is faulty or incorrect—then it's on us.

•We recommend using a tracked service; Terror Toad is not responsible for items lost in transit.

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5. Refunds & Exchanges

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•Refunds (excluding original postage) are processed once the returned item is received and inspected.

•Want an exchange? Let us know what you'd like instead.

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6. Timing

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•Refunds or exchange credits are typically issued within 7–10 working days of receiving the return.

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7. International Orders

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•Buyers outside the UK are responsible for customs/duties. These are non-refundable, even if you return the item.

•Return shipping costs for international orders are also the customer's responsibility unless the product is faulty.

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8. How to Initiate a Return

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•Contact us within 30 days of delivery

.•Include order number, item(s) to return, reason, and any relevant photos (if faulty/damaged).

•We'll send detailed instructions via email.